Difficult conversations are part and parcel of being in a position of negotiating with suppliers or having to speak to customers about difficult issues. You may be required to be involved in complaint procedures, managing poor performance of individuals or teams, and be in the position of imparting bad news to key stakeholders
Imagine being able to control how other’s perceive you, to be able to read how your customer/colleague/supplier is really feeling about your news and to soften the impact of these difficult conversations. This workshop is designed to help you do all of this and more, including teaching you how to disengage non-verbally in order to reduce conflict and reduce negative nonverbal spirals.
Areas we will cover include:
- Convey nonverbal confidence, warmth, respect and interest
- Convey nonverbal credibility and authority with our vocal power
- Methods to reduce conflict and build understanding
- Using non-verbal to elicit greater information
This understanding will allow you to elicit more information, carry out more effective management and resolve situations in a timely and conflict reducing manner. This training will help you engage in more productive conversations, reduce conflict and actually make you feel more confident to achieve a successful outcome.